SAFE + SOUND
At Hard Rock Hotel Bali, we are fully committed to the safety guidelines and hygiene protocols from Hard Rock International under the new SAFE + SOUND programme.
The SAFE + SOUND program has been developed by a team of hospitality experts in collaboration with worldwide health and sanitation specialists, such as Ecolab and NSF.
SAFE + SOUND is focused on enhanced cleaning practices, social interactions and workplace protocols, while ensuring transparency through the Guest and Team Member journey.
Temperature Checks
Thermal temperature checks for every guest, team member and vendor upon arrival
Physical Distancing
Appropriate social distancing requirements of minimum 1 metre apart in all areas of the hotel through visual distance markers, signage and team member guidance
Mandatory Masks
Always for all team members and for guests in designated areas
Enhanced Housekeeping Process
SAFE + SOUND seal of cleanliness on every guest room as the final step in the enhanced housekeeping process
Safety Check-In
Plexiglass Separators at front desks and check-in areas
Cleaning & Disinfecting
Increased deep cleaning and disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas, and public restrooms
Hand Sanitizers
Hand sanitizer stations in every public space area and all restrooms
Hand Washing
Team member hand washing every 30 minutes
Luggage Sanitization
Sanitization of guest luggage before it enters the lobby
Laundry Handling
High-level separation control procedures to collect laundry
Self-Service Buffets
Self-service buffets have been suspended
In-Room Dining
Touchless, in-room dining service offered at the guest room door with social distancing protocols
QR-Coded Menus
Dining at all restaurants using customized QR-coded menus and individually plated meals for all periods
The Safe+Sound Team
Specially trained by industry-leading cleaning experts from EcoLab on proper disinfection procedures, the Safe+Sound team is responsible for the cleanliness and sanitation of the hotel especially high traffic touchpoint areas throughout the hotel to ensure a clean and safe environment at all times.
While we have taken extraordinary measures to keep our hotels, team members and guests SAFE + SOUND, we urge everyone to stay vigilant, treat each other with respect and TAKE TIME TO BE KIND.