What’s the difference between a King room and a Queen room?

A double room has one King size bed. A twin room has two Queen beds.

We have two small children, can we get extra beds in the room?

All our rooms can accommodate up to 2 adults and 2 children under 16 years old, and cots are available for babies upon request. Please see our room features for all the details.

Can I include a third person (adult) in a double room and at what cost?

Yes you can request in your reservation form. Third person (adult) surcharge starts from IDR 535,000++ per person, depending on room type selected.

Can I specify where I would like my room located (preferred floor, next to pool, etc.)?

Yes you can, but we cannot guarantee that your requests will be granted because they are subject to availability and different rates.

Do you have connecting rooms?

Yes we have the connecting rooms. Please note that we cannot guarantee that your requests will be granted because they are subject to availability and different rates.

Do you have Ocean Views?

Although our hotel is situated opposite Kuta beach, we don’t have any rooms that faces the ocean.

I’m allergic to cigarette, do you have any non-smoking room?

All our rooms are non-smoking rooms.


Can you check availability and make a reservation for me?

Our online hotel booking system is self-service, which allows us to offer discounted rates. The easy-to-use interface makes it possible for you to search for hotels, check real-time availability and pricing, and make a booking yourself. Please use the check availability box in our main page to find suitable rooms for your stay.

How do I know if my booking is confirmed?

When you have completed the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. We advise you to print it out. Within a couple of minutes, you will receive a confirmation email containing more information such as the hotel’s contact details.

How many rooms can I book in one reservation?

A maximum of 3 rooms (if available) can be booked in any one reservation.

I have booked a room but I did not receive a confirmation by email. What do I have to do?

When you make a booking, please check your email address. A confirmation email should arrive within a couple of minutes of your booking. The most common reason for not getting a confirmation email is typing your email address incorrectly. Therefore, please double check your email address and make sure your mailbox is not full before finalizing your reservation. Also, in some cases (e.g. if your spam filter settings are too strict) the confirmation email may end up in your “Spam” folder. If you do not receive an email after you have made a booking, please send a message with your booking number and details by using our contact form.

Once I have made my reservation, will I receive any written confirmation from the hotel?

Yes, you will receive an email confirmation from the hotel. It displays your confirmation number, the hotel information, the rate, and the hotel’s cancellation policy.

Who can I contact by email if I have problems with my reservations?

Please contact bookings@hardrockhotels.net for assistance regarding your reservation.

When can I expect to get an answer to an inquiry?

Our goal is to respond to all questions within 24 hours of receipt. Please email us on bookings@hardrockhotels.net or info@hardrockhotels.net for immediate assistance, you may call +62 361 761869, seven days a week from 9:00 a.m. to 11 p.m, Bali Time.

How do I make reservations for a large group (family reunion, club, etc.)?

Requesting 10 or more rooms for the same arrival date qualifies as a group booking. Group travel reservations may have different rates or hotel booking requirements. To request Hard Rock Hotel Bali rooms for your group or for more information, call our Sales Team at +62 361 761869 or send an email to sales.bali@hardrockhotels.net

Where can I find the room rate and room availability?

In our homepage at our website https://bali.hardrockhotels.net.

Please advice the room total cost for me

Total room cost appear when you click book in the selected promotion.


Are the rates on your website per person or per room?

All rates on our website are per room per night, unless stated otherwise.

Is breakfast included in the price?

All our rooms packages are included breakfast for 2 adult and 2 children under 16 years old.

Are taxes included in the room rates?

All our room rates are subject to 11% of government tax and 10 % of Service charges.

Can I use discount vouchers (e.g. issued by magazines, shops, etc.)?

Not when booking through our website. You would have to book through the bookings@hardrockhotels.net

Will I get the same rates and availability on the Internet as I would if I called the reservations number?


Can I book discounted, special, corporate or group rates on the Internet?

No, you should contact our sales team at sales.bali@hardrockhotels.net for this inquiry.

Do you have any industry rate for  travel agents, and airlines?

Yes we do have the industry rate for the above subject. Please contact our sales team at sales.bali@hardrockhotels.net for this inquiry

What if I find a lower price after booking?

Special Internet Rate hotel reservations booked through our website are guaranteed to be the lowest rate. If there is a lower rate available for the same dates please check on Best Price Guarantee



Why are my credit card details needed?

In general, your credit card details are only required as a guarantee for the hotel in case you don’t arrive or cancel too late. This might result in a “no-show” charge (generally the equivalent of a one-night stay) by our hotel.

Does the hotel need a payment in advance?

Payment In advance are require base on the payment policy of each package 

What types of credit cards can I use to guarantee the reservation?

MasterCard, Visa, and Unionpayare accepted as a guarantee. In addition, we also accept BCA, Mandiri and other local cards.

How do I pay the hotel bill?

You can pay the room bill by credit card or by cash at the hotel or prepayment as per promotion terms and conditions.

Can I pay for my stay at the hotel with a different credit card than the one used to guarantee the reservation?

Yes. You can pay at the hotel using the payment method of your choice.

My credit card has been charged. How can I get a refund?

You will need to contact us directly. The hotel’s contact information can be found in your reservation confirmation email or in our website.

I do not have a credit card. Can I still book a room?

Unfortunately our hotel’s booking require a credit card to guarantee a reservation. We are not able to process any reservation without a credit card.

Is it safe to fill in my credit card number? How secure is your website?

Your credit card information is sent to our booking partner through a secure server, using the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard “Secure Socket Layer” (SSL) technology. The SSL certificate has been issued by Thawte. Our booking partner also uses a firewall which protects their servers and network against unauthorized access.

My credit card number is correct, but the hotel is not accepting it. Why?

There are a few possibilities: Your card type is not accepted at the hotel. The card expiration date precedes the reservation date. You have reached your credit limit or exceeded its limit. There is a computer error Connection error

Is your online reservation process secure to protect my personal and credit card information?

The hotel room reservation process through hardrockhotels.net is safe and secure. Once you enter your personal and credit card information, your online reservation is processed through a secure computer server. The personal information you enter is encrypted to keep it protected while in transit.


How can I cancel or change my online booking?

You can cancel your reservation or send a request for a modification of an existing reservation by clicking on the link at the bottom of your confirmation email. To change your booking, first cancel the existing reservation via the link provided in your confirmation email and then you may make a new booking on our website. Please note there are some online booking promotion that are non-cancellable or refundable. Read the terms and conditions.

What is the cancellation policy for a hotel?

Should you need to cancel a reservation, please cancel in time as failure to do so may result in a no-show charge of one night or more. Read the terms and conditions.

Do I pay a cancellation fee?

In order to avoid a cancellation fee from the hotel, please make sure you cancel on time according to the cancellation policy of your booking.

How do I know that my booking has been cancelled?

After you have cancelled a booking, you will receive an email to confirm your cancellation. If you do not receive the cancellation email, please send a message with your booking number and details to our booking department at bookings@hardrockhotels.net

What is the cancellation policy on my reservation?

Our cancellation policy is base on the package that you choose, we have refundable package with 7 days cancellation made prior to arrival and nonrefundable package.

How do I cancel a reservation?

If you wish to cancel your reservation for any reason you may go to our website and click the book now button, then click cancel your reservation under the Book button.  Fill the form with your booking confirmation code and email address to cancel , or you may contact our booking team at bookings@hardrockhotels.net

If I change an online hotel reservation, will I still get the same rate?

We are unable to guarantee the rate will be the same. the rate will be based on best availability rate at the time you made a changes.

Will my credit card be charged if I forget to cancel my hotel room reservation?

Yes. Reservations are guaranteed to your credit card. To avoid being charged, reservations must be cancelled in accordance with the cancellation policy outlined by our hotel. Take time to review the cancellation policies for your hotel reservation.


What are the check-in and check-out times of a hotel?

The check-in time is 3 PM and check out time is 12 noon. If you are going to arrive late or very early, please let us know in advance using the Comments/Questions field in the reservation form (in English), or inform us directly using the contact details you will find in your confirmation email.

How can I request an early/late check-in or late check-out time?

Should you require your room before 3 pm we suggest you book the night previous, so that your room will be available upon your early arrival. Late check out are charged at 50% of your room rate up until 6 pm and 100% of your room rate after 6 pm.

Is your hotel pet friendly?

We love pets, but we don’t allowed them in the property as some of our guests take offense. Sorry…


Do you have a kids club in your hotel?

Yes, we call it Roxity Kids Club. It’s eligible for children age 4 – 12 years old.

My son likes to swim, what can he do in your swimming pool?

We have a new water park in our kids’ pool and new water slide in the swimming pool. We have lots of pool activities around the pool for your son, such as walk on water, water polo, beach volley ball, bombing contest and beach party and Roxity Kids Show (every Saturday).

I’m traveling with two teenagers; do you have any fun activities for them?

We have Teen Center called “TABU”. The Teen Center offers an enhanced Hard Rock Brand experience that will elevate all teenagers’ senses.

How many swimming pool do you have?

We have two pools. The main Swimming Pool- is the largest free-form swimming pool in Bali. Featuring a unique Sand Island, it is a sunbathing paradise which also serves as a stage for outdoor performances and volleyball or chair ball matches. There are 22 poolside cabanas available to provide you a cool, private retreat from the sun. Equipped with tables, chairs and day-beds, the cabanas also allow you to order food and refreshments served from Splash Bistro. Chill Out Pool – Enjoy the tranquility and luxury feeling of having a swimming pool right outside your ground floor balcony. The “chill out” pool is accessible from the Deluxe Premium Rooms and Suites, a perfect option to hideaway from the hustle and bustle of the crowd.

Can I book a cabana in advance?

Of course. Please mention it in your reservation form and we try to book it for you, subject to availability.

Do you have a gym, sauna and a steam room?

Yes, our fitness center, Body Rock boasts a fully equipped gym, sauna and steam rooms, hot and cold plunge pools, available free of charge to all hotel guests to keep you in peak condition during your holiday in Bali. We have experienced instructors to guide you through various calorie-burning programs and exercises.

Do you have a medical clinic on site?

Yes, we have a medical clinic on site operated by Surya Husada Hospital. Open from Wednesday to Monday, 2pm – 8pm. Emergency doctor visit can be made upon request.

Do you have a prayer room?

Our prayer room is located on level 3. Please contact our Guest Relations Officer for more information on this.


Do you cater for vegetarians?

Our F&B outlets have vegetarian menu. Please contact info@hardrockhotels.net if you have any special request for your menu.

Do you cater for lactose intolerant diets?

Yes we can cater for special diets upon request. Please contact info@hardrockhotels.net

I have a birthday, what can you do for me?

A lot! Just tell us what you want; we will try to make it a memorable experience that rocks.

I want to have a wedding, who do I contact?

Please contact sales.bali@hardrockhotels.net for this inquiry.


Where can I find employment opportunities at Hard Rock Hotel Bali?

Employment opportunities are listed in the Employment Opportunities section of our site. The employment opportunities page will lists current openings at all hotels under HPL Hotels & Resorts.

I am a student doing a research project about Hard Rock Hotel Bali. Where can I find more information?

The majority of our publicly provided information is available in the Hard Rock Hotel Bali Media Room in our website. If you have specific questions about Hard Rock Hotel Bali, please make your inquiry directly to marcom.bali@hardrockhotels.net


Is there a hotel shuttle service to/from the airport?

We offer transportation service to and from the airport that is available 24 hours with maximum 4 persons/car. The rate is Rp. 260,000 net per way. Please contact our bookings department or comment in your online reservation form if you need this service.

Our children will be with us… do they stay free?

Children under 16 years old stay free at Hard Rock Hotel Bali. Maximum 2 children per room.

Has Hard Rock Hotel Bali a minimum or maximum age requirements?

No. Hard Rock Hotel Bali is a family hotel so we accept all ages in our property. Love all serve all!

What is ‘accommodation tax’?

This is a tax levied on all hotel and restaurant in Indonesia. There will be 10%service charge and government tax of 11% in all your bill.

Where can I find directions to the hotel?

Please visit our website and see our Location page. There will be a map and location information on the site.

Is my personal information safe and secure on your website?

Hard Rock Hotel Bali is committed to protecting your personal information and maintaining your privacy.