General Terms & Conditions, Deposit & Guarantees and Cancellation Policies

  • Bedding request will be subject to availability of King Size bedroom or Queen size bedrooms.
  • Children below 16 years sharing with an adult on existing bedding – free of charge.
  • Check in time is from 15:00 hours and check out time is at 12:00 hours.
  • Suites Guest (Deluxe Suite, Roxity Family Suite, Rock Star Suite, Luxury Kids Suite, and King Suite) entitled to complimentary access to Rock Royalty throughout their stay.
  • Roxity Family Suite and Luxury Kids Suite Guests will be entitled to complimentary access to Roxity (aged 4-12 years old) for 2 throughout their stay.
  • Credit card number is required to confirm and guarantee the booking subject to payment policy of each package.
  • Credit card and card holder must be present upon check in, otherwise please contact our booking department.
  • To safeguard our customers against potential fraud, please see Hard Rock Hotel Bali Security Advisory at To safeguard our customers against potential fraud, please see https://bali.hardrockhotels.net/security-advisory/.
  • Rates quoted are subject to 21% tax and service charge.
  • Hotel reserves the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under the circumstance where it appears that a reservation contains or resulted from a mistake or error.
  • Above package cannot be combined with any other programs, promotions and existing offers
  • Please do not hesitate to contact us at the following e-mail address bookings@hardrockhotels.net.
  • No check in or check out allowed on Nyepi Day March 25, 2020 | March 14, 2021 | March 3, 2022 | March 22, 2023
  • Peak Season: 23th December – 3th January with minimum stay and compulsory New Year’s Eve Dinner on 31st December applies.
  • Room rate on the 31st December includes New Year’s Eve Dinner for 2 adults only. Any extra person will be applied for compulsory New Year dinner at IDR. 2,150,000 net per adult and IDR. 1,750,000 net per child under 12 years old upon check-in.
  • Guests that don’t arrive on scheduled dates without prior notice, or shorten stay will be charged 100% of total room nights at confirmed rate.
  • With the exception of Best Flexible Rate room package, guests that don’t arrive on scheduled dates without prior notice, or shorten stay will be charged for 1 night.
  • Exchange rates for information only.
  • All charges will be settled in Indonesian Rupiah at prevailing rates upon departure based on the default currency /exchange rate set by the hotel.
  • Nonrefundable full payment upon booking.
  • With the exception of Best Flexible Rate room package, a one night non-refundable payment is required upon making the booking and settle the full payment upon check-in. Hard Rock Hotel Bali staff will contact guest directly through email to provide the online payment link. Payment has to be settled within 48 hours of receiving the link, otherwise the booking will be canceled.
  • We require 7 days’ notice prior to your scheduled arrival date for booking modifications, otherwise 1 night fee applies.
  • With the exception of Best Flexible Rate room package, we require 3 days’ notice prior to your scheduled arrival date for booking modifications, otherwise 1 night fee applies. 
  • Please note that any modification to existing bookings will be subject to availability.
  • Cancellations will be charged 100% of total room nights at confirmed rate.
  • With the exception of Best Flexible Rate room package, we require 14 days cancellation notice prior to your scheduled arrival date, otherwise 1 night cancellation fee applies.

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