Hard Rock Hotel Bali
RESERVATION PROCESS

Can you check availability and make a reservation for me?
Our online hotel booking system is self-service, which allows us to offer discounted rates. The easy-to-use interface makes it possible for you to search for hotels, check real-time availability and pricing, and make a booking yourself. Please use the check availability box in our main page to find suitable rooms for your stay.

How do I know if my booking is confirmed?
When you have completed the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. We advise you to print it out. Within a couple of minutes, you will receive a confirmation email containing more information such as the hotel’s contact details.

How many rooms can I book in one reservation?
A maximum of 3 rooms (if available) can be booked in any one reservation.

I have booked a room but I did not receive a confirmation by email. What do I have to do?
When you make a booking, please check your email address. A confirmation email should arrive within a couple of minutes of your booking. The most common reason for not getting a confirmation email is typing your email address incorrectly. Therefore, please double check your email address and make sure your mailbox is not full before finalizing your reservation. Also, in some cases (e.g. if your spam filter settings are too strict) the confirmation email may end up in your “Spam” folder. If you do not receive an email after you have made a booking, please send a message with your booking number and details by using our contact form.

Once I have made my reservation, will I receive any written confirmation from the hotel?
Yes, you will receive an email confirmation from the hotel. It displays your confirmation number, the hotel information, the rate, and the hotel’s cancellation policy.

Who can I contact by email if I have problems with my reservations?
Please contact bookings@hardrockhotels.net for assistance regarding your reservation.

When can I expect to get an answer to an inquiry?
Our goal is to respond to all questions within 24 hours of receipt. Please email us on bookings@hardrockhotels.net or info@hardrockhotels.net for immediate assistance, you may call +62 361 761869, seven days a week from 9:00 a.m. to 11 p.m, Bali Time.

How do I make reservations for a large group (family reunion, club, etc.)?
Requesting 10 or more rooms for the same arrival date qualifies as a group booking. Group travel reservations may have different rates or hotel booking requirements. To request Hard Rock Hotel Bali rooms for your group or for more information, call our Sales Team at +62 361 761869 or send an email to sales.bali@hardrockhotels.net

Where can I find the room rate and room availability?
In our homepage at our website http://bali.hardrockhotels.net.

Please advice the room total cost for me
Total room cost appear when you click book in the selected promotion.
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