Hard Rock Hotel Bali

Why are my credit card details needed?
In general, your credit card details are only required as a guarantee for the hotel in case you don’t arrive or cancel too late. This might result in a “no-show” charge (generally the equivalent of a one-night stay) by our hotel.

Does the hotel need a deposit or a payment in advance?
Please note that our hotel perform a pre-authorization check on your credit card as a guarantee. A pre-authorization is a validity check to reserve a certain amount that would guarantee the room. This amount may correspond to the price of one night or to the total cost of your reservation. Once the credit card has been validated, the reserved amount will be released.

But for some discounted promotions, yes we need a deposit or a payment in advance.

What types of credit cards can I use to guarantee the reservation?
MasterCard, Visa and American Express are accepted as a guarantee. In addition, we also accept BCA, Mandiri and other local cards.

How do I pay the hotel bill?
You can pay the room bill by credit card or by cash at the hotel or prepayment as per promotion terms and conditions.

Can I pay for my stay at the hotel with a different credit card than the one used to guarantee the reservation?
Yes. Your credit card details are only needed for guarantee purposes. You can pay at the hotel using the payment method of your choice, as stated above.

My credit card has been charged. How can I get a refund?
You will need to contact us directly. The hotel’s contact information can be found in your reservation confirmation email or in our website.

I do not have a credit card. Can I still book a room?
Unfortunately our hotel’s booking require a credit card to guarantee a reservation. We are not able to process any reservation without a credit card.

Is it safe to fill in my credit card number? How secure is your website?
Your credit card information is sent to our booking partner through a secure server, using the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard “Secure Socket Layer” (SSL) technology. The SSL certificate has been issued by Thawte.

Our booking partner also uses a firewall which protects their servers and network against unauthorized access.

My credit card number is correct, but the hotel is not accepting it. Why?
There are a few possibilities:

  • Your card type is not accepted at the hotel.
  • The card expiration date precedes the reservation date.
  • You have reached your credit limit or exceeded its limit.
  • There is a computer error
  • Connection error

Is your online reservation process secure to protect my personal and credit card information?
The hotel room reservation process through hardrockhotels.net is safe and secure. Once you enter your personal and credit card information, your online reservation is processed through a secure computer server. The personal information you enter is encrypted to keep it protected while in transit.

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