Hard Rock Hotel Bali

How can I cancel or change my online booking?
You can cancel your reservation or send a request for a modification of an existing reservation by clicking on the link at the bottom of your confirmation email. To change your booking, first cancel the existing reservation via the link provided in your confirmation email and then you may make a new booking on our website.

Please note there are some online booking promotion that are non cancelable or refundable. Read the terms and conditions.

What is the cancellation policy for a hotel?
Should you need to cancel a reservation, please cancel in time as failure to do so may result in a no-show charge of one night or more. Read the terms and conditions.

Do I pay a cancellation fee?
In order to avoid a cancellation fee from the hotel, please make sure you cancel on time according to the cancellation policy of your booking.

How do I know that my booking has been cancelled?
After you have cancelled a booking, you will receive an email to confirm your cancellation. If you do not receive the cancellation email, please send a message with your booking number and details to our booking department at bookings@hardrockhotels.net

What is the cancellation policy on my reservation?
When you are completing the Hotel Reservation Form, the Cancellation Policy will be provided in red or there will be a link to read the cancellation policy. You can also view the property information page to find the cancellation policy. In general, the standard terms are that you must cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty by our hotel. Canceling after the stated period will result in a cancellation penalty fee. Some reservations are non-refundable and cannot be cancelled after booking.

If the cancellation is outside the terms and conditions of your reservation, you may be charged for one night’s stay including tax recovery charges and service fees. Please read the specific cancellation policy provided on the site and in any emails regarding your reservation.

How do I cancel a reservation?
If you wish to cancel your reservation for any reason you must contact us before the time indicated by the Hotel in the section “cancellation policy”. Be ready to quote the information contained in your Reservation Confirmation. If you cancel your reservation within the days indicated by the our Hotel in the Cancellation Policy Section of the Reservation Confirmation we will not debit your credit card for the first night, thereby forfeiting your deposit. If you cancel your reservation after the days indicated by our Hotel in the Cancellation Policy Section of the Reservation Confirmation the hotel have the right to make a No Show Charge on your credit card for the total price of first night reserved. Cancellation is not valid by any other method. Cancellation of the reservation will result in forfeiture of the deposit taken at the time of booking. Please note that we are unable to give a refund if you shorten your stay. If you have any questions or complaints about your prepaid reservation, please contact our booking department.

Am I allowed to cancel a hotel reservation that I made online?
Yes, just click on the Check Reservations page to and follow the instructions to retrieve your reservation. Remember to enter your name exactly as you did when you first submitted your online hotel reservation along with the confirmation or credit card number. Take time to review and understand the cancellation policies found on your hotel room reservation information page prior to canceling your specific hotel reservation.

If I change an online hotel reservation, will I still get the same rate?
You may remove nights or products added to a reservation without affecting the rate; however, if you want to change arrival dates, we cannot guarantee the rate will be the same. In this case we recommend contacting one of our booking departments for assistance.

Will my credit card be charged if I forget to cancel my hotel room reservation?
Yes. Reservations are guaranteed to your credit card. To avoid being charged, reservations must be cancelled in accordance with the cancellation policy outlined by our hotel. Take time to review the cancellation policies for your hotel reservation.

Hard Rock Specials